The Working Language
Let’s grow across borders
Your employees may know English.
That does not always mean they can use it effectively with clients.
Clear communication becomes harder when language, culture, expectations, and different communication styles meet.
The Working Language provides practical professional training for international Sales and Customer Success teams working with US and UK clients, helping employees communicate more clearly, build stronger relationships, and handle important conversations with confidence.
FUNDAE-ready training available for eligible companies in Spain. **
The Working Language workshop
Practical Training for International Client Communication
The Working Language workshop is a blended professional training program built around the conversations your team is actually having.
Participants combine instructor-led group training with independent learning and practical application, creating opportunities to understand new communication strategies, practise them, and then use them in realistic workplace situations.
Training can be tailored around your:
Team roles and responsibilities
Customer journey
US and UK markets
Common communication challenges
Client meeting scenarios
Sales or Customer Success processes
Existing level of professional English
The complete training plan is developed with your company following an initial discovery call.
What we work on
Clearer Communication
Help employees communicate important information in a way that is easier for international clients to understand, without asking them to change their personality or lose their accent.
Cultural Understanding
Explore how expectations regarding directness, politeness, small talk, feedback, disagreement, trust, and decision-making can influence client relationships in the US and the UK.
Stronger Client Conversations
Develop practical strategies for meetings, relationship building, clarification, difficult conversations, misunderstandings, and creating clear next steps.
Confidence in English
Give employees structured opportunities to practise professional English in realistic situations before they need to use it with an actual customer.
Learn It. Practise It. Use It.
The program is built around a TEFL-based Present, Practice, Produce approach.
Present
Introduce the language, communication strategies, and cultural context participants need to understand.
Practice
Give employees structured opportunities to work with new skills through targeted exercises and professional situations.
Produce
Apply those skills independently through realistic client communication and workplace scenarios.
The result is training designed around application, not simply information.
Built Around Your Business
There is no universal script for international communication.
A SaaS Customer Success team managing renewals has different communication challenges from a Sales team entering the UK market. A team working primarily with US enterprise clients may need something completely different again.
Before training begins, we discuss your team's roles, markets, customer interactions, English levels, and recurring communication challenges.
From there, the program is adapted around the situations that matter to your business.
FUNDAE-Ready Professional Training
Use your training budget for communication skills your team can apply at work.
For eligible companies in Spain, the workshop can be structured to support training through FUNDAE's Formación Programada por las Empresas system.
The program is designed as structured professional development rather than a general English class, with:
Defined professional learning objectives
Training connected to employees' workplace responsibilities
Structured learning activities
Participant attendance and participation tracking
Evaluation of learning and practical application
Quality evaluation
Completion documentation
A certificate or diploma following completion
The blended format can combine instructor-led and online learning while maintaining a structured training pathway.
** FUNDAE eligibility and the amount available for bonification depend on each company's individual training credit and administrative requirements. We can discuss the proposed training structure with your HR, People, L&D, or training contact before delivery.
What Your Team Takes Back to Work
The objective is not simply better English.
It is better communication.
Participants leave with strategies they can apply immediately when they need to:
Explain ideas more clearly
Build rapport with international clients
Recognize when meaning may be implied rather than stated
Clarify expectations without creating friction
Navigate disagreement or dissatisfaction
Communicate with greater confidence
Reduce avoidable misunderstandings
Finish conversations with clearer decisions and next steps
Participants also receive continued-learning resources to reinforce the training after the program.
Start With a Discovery Call
Let's find out where communication is getting in the way.
The first step is a 30-minute conversation about your team.
We will discuss who your employees communicate with, where English is creating challenges, your goals for the training, and the situations you want participants to be better prepared for.
From there, The Working Language can recommend a training format and build the workshop around your organization.
If your company is planning to use FUNDAE training credit, we can also discuss the training structure and documentation requirements during the call.