Privacy Policy

Last updated: 5 August 2026

This Privacy Policy explains how Terra Etienne, trading as The Working Language, collects, uses, stores, and protects personal information when you visit www.theworkinglanguage.com, contact us, book a service, attend a lesson or workshop, or otherwise interact with the business.

1. Who Is Responsible for Your Data?

The data controller responsible for your personal information is:

Business name: The Working Language
Trading name: The Working Language
Email:info@theworkinglanguage.com
Tax or registration number: Not Applicable

Questions or requests relating to this Privacy Policy can be sent to the email address above.

2. Information We Collect

Depending on how you interact with us, we may collect:

Your name, email address, telephone number, company, job title, and country.
Information submitted through contact forms, intake forms, questionnaires, or consultation requests.
Appointment information, including your selected service, availability, scheduling preferences, and booking history.
Information about your professional background, English-learning goals, communication needs, CV, interview preparation, or workplace challenges.
Payment and transaction information. Complete card details are generally processed directly by our payment provider and are not stored by us.
Correspondence and information you provide through email, video calls, lessons, workshops, or customer-support requests.
Technical information such as your IP address, browser type, device information, referring pages, and website activity.
Cookie preferences and analytics information, where permitted.

Please avoid submitting sensitive personal information unless it is genuinely necessary for the service you have requested.

3. How We Collect Information

We may collect information:

Directly from you when you contact us, complete a form, make a booking, purchase a service, or participate in a lesson, consultation, or workshop.
Automatically through cookies, website analytics, security tools, and similar technologies.
From an employer or organisation arranging training on your behalf.
From service providers involved in operating the website, processing payments, scheduling appointments, or delivering services.

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries and consultation requests.
Assess your learning, training, or consulting needs.
Schedule and deliver lessons, workshops, consultations, presentations, and related services.
Prepare tailored lesson plans, exercises, feedback, reports, or workshop materials.
Process payments, refunds, invoices, and accounting records.
Communicate with you about bookings, service updates, cancellations, and follow-up actions.
Maintain client records and track progress where relevant.
Improve our website, services, and customer experience.
Protect the website and business from fraud, misuse, or security threats.
Send newsletters, offers, or marketing communications when you have consented or when otherwise permitted by law.
Meet legal, tax, accounting, and regulatory obligations.

We do not sell your personal information.

5. Legal Bases for Processing

Where the General Data Protection Regulation applies, we rely on one or more of the following legal bases:

Contract: Processing is necessary to provide a service you have purchased or requested, or to take steps before entering into a contract.

Consent: You have permitted a specific use, such as receiving marketing communications or allowing optional analytics cookies.

Legitimate interests: Processing is reasonably necessary to operate and improve the business, communicate with clients, prevent fraud, maintain security, and manage professional relationships, provided that these interests do not override your rights.

Legal obligation: Processing is required to comply with tax, accounting, consumer-protection, or other legal requirements.

You may withdraw consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

6. Payments

Payments may be processed by third-party payment providers such as Stripe, Squarespace Payments, PayPal, or another provider listed during checkout.

These providers may collect payment details, billing information, fraud-prevention information, and transaction data under their own privacy policies. We generally receive confirmation of the payment, the amount paid, limited billing information, and transaction identifiers rather than your complete payment-card details.

7. Scheduling and Service Delivery

We may use third-party platforms to schedule and deliver services, including Squarespace Scheduling or Acuity Scheduling, Google Calendar, Google Meet, Zoom, Microsoft Teams, or similar platforms.

Information submitted through these services may be processed by the relevant provider. You should review the provider’s privacy information when using its platform.

Lessons or meetings will not be recorded without informing participants and obtaining any consent required by applicable law.

8. Website Hosting, Analytics, and Cookies

This website is hosted through Squarespace. Squarespace may process technical information required to operate, secure, and display the website.

The website may use essential cookies required for functionality and security. It may also use optional analytics, advertising, or performance cookies. Optional cookies will be used only where permitted and, when required, after you have provided consent through the cookie banner.

More information about the cookies used on this website is available in our Cookie Policy or cookie-preference panel.

9. Marketing Communications

We may send marketing emails only when:

You have requested or consented to receive them.
You are an existing client and the communication relates to similar services, where permitted by law.
Another lawful basis permits the communication.

You can unsubscribe at any time by using the link included in the email or contacting info@theworkinglanguage.com. Administrative messages relating to an active booking or service are not considered marketing communications.

10. Sharing Your Information

We may share information with trusted service providers when necessary to operate the business, including:

Website hosting and website-management providers.
Scheduling and calendar providers.
Payment processors and financial institutions.
Email, cloud-storage, video-conferencing, and communication providers.
Accountants, legal advisers, insurers, and professional consultants.
Analytics, security, and fraud-prevention providers.
Contractors or facilitators supporting a specific workshop or service, where applicable.
Government bodies, regulators, courts, or law-enforcement authorities where disclosure is legally required.

Service providers receive only the information reasonably necessary for their role and must process it in accordance with applicable data-protection requirements.

11. International Data Transfers

Some service providers may process or store information outside Spain or the European Economic Area.

Where personal information is transferred to a country that has not been recognised as providing an adequate level of data protection, we will rely on appropriate safeguards where required, such as approved standard contractual clauses or another lawful transfer mechanism.

You may contact us for further information about the safeguards relevant to your personal information.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Typical retention periods may include:

General enquiries that do not become clients: up to 12 months.
Client, lesson, workshop, and consulting records: for the duration of the relationship and up to three years afterward.
Invoices, payment records, and legally required accounting information: for the period required by applicable tax and accounting laws.
Marketing information: until you unsubscribe, withdraw consent, or the information is no longer accurate or useful.
Cookie and analytics information: according to the lifespan identified in the cookie-preference panel or Cookie Policy.

Information may be kept longer when necessary to establish, exercise, or defend legal claims or comply with a legal obligation.

13. Your Data-Protection Rights

Depending on applicable law, you may have the right to:

Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information.
Request restriction of processing.
Object to processing based on legitimate interests or direct marketing.
Request a portable copy of certain information.
Withdraw consent at any time.
Ask about safeguards used for international transfers.
Submit a complaint to a data-protection authority.

To exercise these rights, email info@theworkinglanguage.com with your name, the right you wish to exercise, and enough information for us to identify the relevant records. We may request reasonable proof of identity before completing your request.

You may also submit a complaint to the Spanish Data Protection Agency, Agencia Española de Protección de Datos, or to the supervisory authority in the country where you live or work.

14. Automated Decision-Making

We do not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.

15. Data Security

We use reasonable organisational and technical measures to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure.

However, no online service or electronic transmission is completely secure. You should avoid sending confidential information through unsecured communication channels when a more secure option is available.

16. Children’s Privacy

The website and services are primarily intended for adults and professionals. We do not knowingly collect personal information from children under 18 without appropriate permission from a parent or legal guardian.

17. Third-Party Links

The website may contain links to third-party websites, social-media pages, scheduling platforms, or other services. We are not responsible for the privacy practices of those third parties. Their collection and use of information are governed by their own privacy policies.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our services, providers, or legal obligations change. The current version will be published on this page with a revised “Last updated” date.

Material changes may also be communicated by email or through a notice on the website where appropriate.

19. Contact

Questions, concerns, or data-protection requests can be sent to:

The Working Language
Email:info@theworkinglanguage.com